Privacy Policy

 

1. Introduction     

At Savills we believe it is very important to handle your personal data carefully. We therefore process and protect personal data carefully in compliance with privacy laws.

This privacy notice explains:

• The use, processing and purpose of personal data
• How long we retain your data
• How we protect your personal data
• The transmission of your personal data
• Your rights with regard to your personal data
• How to submit a complaint and how to contact us

This privacy notice will be amended if there are any changes in the way in which your personal data is used.

 

2. Use, processing and purpose of personal data

Savills processes personal data for the services we provide. Savills processes personal data that is traceable to an individual person, such as name, address, contact details and nationality, as well as bank account details, data relating to credit history and bankruptcy or insolvency status.

We may also process data concerning your requirements and wishes with regard to the property market.

We will ascertain whether you have relatives or close connections working at Savills, in order to consider potential conflicts of interest and, if such conflicts are identified, to determine how we should handle them, in accordance with our legal and regulatory obligations.

If we provide a service for you or on your behalf, we will also collect information concerning your identity, comprising at least one form of photographic identification (such as a passport, driving licence or identity card) and one form of documentation evidencing your address (such as a recent energy bill).

We will only process data that is necessary to provide our services. If you do not supply certain data, we may be unable to provide the requested services.

In addition to the information you supply yourself, Savills may collect information from third parties. Data is processed in order to prevent fraud, for example. Savills will use information from third parties for this purpose. This data may be requested both during and before the provision of our services.

We will also retain your personal data in our client management system and use it to provide you with marketing information on similar services offered by Savills if we believe you will find them useful from time to time. In this regard Savills has a legitimate interest, as described in recital 47 of the GDPR. In the case of future clients we will request explicit consent to use their personal data in order to provide marketing information. In both cases you can opt out from receiving this information at any time.

The processing of the aforementioned data is lawful. Savills’ processing of data is necessary in order to comply with a legal obligation, to implement an agreement or to represent the legitimate interests of a data controller. You can lodge an objection to this processing.

Savills processes the data in the context of its business operations, including:

  •        Providing the services you request;
  •        Surveying customer satisfaction;
  •        Issuing news releases, market updates or invitations to property events;
  •        Internal reporting, statistical analysis, offering new services and improving our existing services;
  •        Investigating creditworthiness and credit control policy;
  •        Validating data;
  •        Complying with legal obligations;
  •        Providing other services that may be of interest to you.

 

Other use of your personal data

If we sell part of our business and/or merge with another organization, your data may be disclosed to our advisers and to potential purchasers or joint venture partners and their advisers. In such circumstances, the new owners of the business are only permitted to use your information in a manner identical or similar to that set out in this privacy notice.

We will share personal data with our regulators, government or semi-government organizations, law enforcement agencies and courts, tribunals and intermediaries that are required from time to time in order to fulfil our legal obligations;

We will also use external service providers who process personal data on our behalf to provide services for us. These include IT system providers and IT contractors.

We may share your personal data on a need-to-know basis with any party operating within the Savills Group to ensure that we comply with our obligations.

 

What happens if you do not provide the information we request?

We need personal data in order to comply with our legal obligations. For example, we need your identity documents in order to comply with our obligations under the Money Laundering and Terrorist Financing (Prevention) Act (Wwft).

If you do not provide the information required for these purposes, we may be unable to provide you with services or to continue providing you with certain services. We will notify you if this is the case.

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3. How long will we retain your personal data?

The time for which we retain your personal data depends on the type of service you have requested from us. The retention period may exceed the period for which we provide you with services if we have legal or regulatory obligations to retain personal data for a longer period or if we have to retain the information in the event of a legal claim.

 

4. How we protect your personal data

We endeavour to protect the personal data we process as effectively as possible against loss or unauthorized use. We take appropriate security measures to guarantee the security and accuracy of that data. If a data breach occurs despite those measures, Savills has a proper reporting procedure in place.

 

5. Transmission of your personal data

We may transmit, store or process your personal data outside the Netherlands and the European Economic Area (EEA). If the countries to which your personal data is transmitted do not afford the same level of protection for personal data as the laws of the Netherlands, we will ensure that appropriate safeguards are in place.

We will use one of the following security methods:

  •         We will transfer it to a non-EEA country with privacy laws that afford the same protection as the EEA. You can read more on the Justice website of the European Commission.
  •         We will draw up a contract with the recipient requiring it to protect the data to the same standards as the EEA. You can read more about this on the Justice website of the European Commission.
  •         We will transfer it to organizations that form part of Privacy Shield. This is a framework that lays down privacy standards for data sent between the US and EU countries. It ensures that the standards are comparable to those applied within the EEA.
 

6. Your rights with regard to your personal data

 You have various rights with regard to your personal data. These include the right to:

  •          Be informed how we will use your personal data
  •          Inspect the personal data we hold about you
  •          Request the correction of your personal data if you believe it is incorrect, incomplete or inaccurate
  •          Request the deletion of your personal data in the following circumstances: 

 o    If Savills continues to process personal data after the period necessary to fulfil the purpose for which it had originally been collected

 o    If Savills relies on legitimate interest as the legal basis for processing and you object to such processing and there is no compelling reason for continuing the processing

 o    If the processing of your personal data is based solely on your consent and you withdraw your consent

 o    If the personal data has been processed unlawfully (i.e. in contravention of the requirements of data protection laws)

 o    If it is necessary to delete the personal data in order to comply with legal obligations

·         Request us to limit our data processing activities if you believe that:

o    Personal data is inaccurate

o    Our processing of your personal data is unlawful

o  We no longer need the personal data, but you request us to retain it to enable you to establish, pursue or defend a legal claim

o    If you have objected to our use of your personal data

If you wish to exercise your rights, please contact nldata@savills.nl.

 

 

7. Complaints and contact details

Complaints

If you wish to complain about the way in which we use your personal data, please contact the Operations Director at nldata@savills.nl, who will try to resolve the problem. If we are unable to resolve a problem, you have the right to file a complaint with the data protection authority in your country. If you require more information on how to contact the data protection authority, please contact us at data@savills.nl.

Contact
If you have any questions, comments or requests with regard to any aspect of this privacy notice, do not hesitate to contact us by sending an e-mail to
nldata@savills.nl.

 

 

 

 

 

 

 

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